Personal Identification Information:
We may collect personal identification information from Users in various ways, including when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or interact with other activities, services, features or resources we make available on our website. Users may be asked for their name, email address, mailing address, phone number, and other relevant information as necessary. Users may visit our site anonymously, and we will collect personal identification information only if they voluntarily submit such information to us. Users can always refuse to provide personal identification information, but it may prevent them from engaging in certain website-related activities.
Non-personal Identification Information:
We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer or device used, technical information about Users' means of connection to our website, such as the operating system and Internet service providers utilized, and other similar information.
How We Use Collected Information:
We may collect and use Users' personal information for the following purposes:
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website.
To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Protect Your Information:
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
Sharing Your Personal Information:
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Your Acceptance of These Terms:
9. GDPR Compliance: We are committed to protecting the privacy and rights of individuals in accordance with the General Data Protection Regulation (GDPR). We ensure that all personal information collected and processed is done so in a lawful, fair, and transparent manner.
10. Lawful Basis for Processing: We will only collect, process, and store personal information if we have a lawful basis for doing so. This may include obtaining consent from the individual, fulfilling a contract, complying with legal obligations, protecting vital interests, performing a task in the public interest, or pursuing legitimate interests as long as they do not override the individual's rights and freedoms.
11. Data Subject Rights: Under the GDPR, individuals have certain rights regarding their personal information. These rights include the right to access, rectify, restrict processing, object to processing, erase personal data, data portability, and not to be subject to automated decision-making. We are committed to respecting these rights and will respond to any valid requests within the required timeframe.
12. Data Transfer and Security: We may transfer and store personal information on servers located in different countries as part of our business operations. We take appropriate technical and organizational measures to confidentiality of personal information, including measures to prevent unauthorized access, loss, disclosure, or alteration of data. We regularly review and update our security practices to maintain a high level of data protection.
13. Data Sharing and Third Parties: We do not sell, trade, or rent personal identification information to third parties. However, in certain circumstances, we may share personal information with trusted partners and service providers who assist us in operating our website and conducting our business. These third parties are bound by confidentiality agreements and are authorized to use personal information only as necessary to provide services to us.
14. International Data Transfers: As part of our business operations, personal information may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect personal information, in accordance with applicable data protection laws.
Effective: July 1th 2023